PRIVACY & CONSUMER PROTECTION POLICY

SilverBridge Care Advisors
Effective Date: January 1, 2026

SilverBridge Care Advisors (“SilverBridge,” “we,” “us,” or “our”) respects the privacy, dignity, and confidentiality of the seniors, veterans, families, caregivers, and authorized representatives we serve.

We provide senior-care navigation, care-resource coordination, referral, and related support services to help individuals and families explore appropriate in-home care, senior living, assisted living, memory care, independent living, residential care, and other community-based resources.

This Privacy & Consumer Protection Policy explains how we may collect, use, protect, and share information provided to us through our services, website, telephone communications, email, intake forms, consultations, and other interactions.

SilverBridge operates in accordance with applicable federal and state privacy, confidentiality, consumer-protection, and data-security requirements applicable to our business and services.

1. INFORMATION WE MAY COLLECT

Depending on the services requested and the circumstances of the individual seeking assistance, SilverBridge may collect information such as:

Name and contact information
Information about the senior, veteran, family member, caregiver, or authorized representative
General information regarding care needs and preferences
Information regarding mobility, activities of daily living, or assistance needs
General information concerning cognitive or memory-related needs
Relevant medical or health-related information voluntarily provided to us
Geographic or location preferences for care or senior-living options
Generalized financial or budget information relevant to identifying potential care or living options
Insurance or benefit information when voluntarily provided and relevant to assisting with available resources
Information concerning preferred services, amenities, or living arrangements
Information necessary to communicate with authorized family members, representatives, or other individuals involved in the planning process

We seek to collect only information reasonably necessary to provide the requested assistance and services.

2. HOW WE USE INFORMATION

Information provided to SilverBridge may be used to:

Understand an individual's care needs and preferences
Identify and explain potentially appropriate care and senior-living options
Coordinate referrals or introductions to appropriate providers or communities
Communicate with the individual, family members, caregivers, or authorized representatives
Assist with scheduling or follow-up communications
Respond to questions or requests for information
Provide requested resources or referrals
Maintain appropriate business and service records
Improve our services and client experience
Meet applicable legal, regulatory, contractual, and recordkeeping obligations

SilverBridge does not use personal information for purposes unrelated to the services requested without an appropriate legal basis or the individual's authorization when required.

3. INFORMATION SHARING AND CLIENT AUTHORIZATION

SilverBridge understands that information concerning an individual's health, care needs, finances, and personal circumstances can be highly sensitive.

We limit the sharing of personal information to circumstances reasonably necessary to provide requested services, coordinate resources, respond to inquiries, protect the individual or others, comply with applicable law, or fulfill other purposes permitted by law.

When a referral or introduction to a care provider, senior-living community, or other resource requires sharing information about an individual, SilverBridge will seek the individual's or authorized representative's consent or authorization when required or appropriate.

Information may be shared with:

Assisted living, memory care, independent living, residential care, or other senior-living communities
Home care or other care-service providers
Community resources and service organizations
Professionals or other resources specifically requested by the individual or authorized representative
Vendors or service providers that assist SilverBridge in operating its business, when appropriate and subject to applicable confidentiality and security requirements
Governmental authorities or other parties when required or permitted by law

SilverBridge does not authorize third parties to use client information for unrelated purposes simply because information was provided to us for care-navigation or referral assistance.

4. NO SALE OF PERSONAL INFORMATION

SilverBridge does not sell personal information of the individuals or families we serve to data brokers, advertising companies, or unrelated third-party marketers.

We do not sell or commercially rent client contact information, health-related information, care needs, or other personal information for unrelated marketing purposes.

Nothing in this section prevents SilverBridge from sharing information when necessary to provide a requested service, make an authorized referral, operate our business, comply with applicable law, or fulfill another purpose permitted by law.

5. PROTECTION OF SENSITIVE INFORMATION

SilverBridge recognizes that information relating to health, finances, family circumstances, care needs, and living arrangements may be sensitive.

We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

These measures may include:

Limiting access to information to individuals who have a legitimate business or service-related need
Using reasonable safeguards when transmitting or storing information
Maintaining appropriate physical safeguards for paper records
Using password protection and other security measures where appropriate
Taking reasonable steps to protect electronic communications and information systems

No method of electronic transmission, storage, or communication can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website, email, telephone systems, or other electronic services.

6. RECORD RETENTION

SilverBridge retains business and client records for periods reasonably necessary to provide services, maintain appropriate documentation, satisfy contractual or business requirements, resolve disputes, and comply with applicable legal and regulatory obligations.

Retention periods may vary depending on the type of information, the nature of the service provided, and applicable requirements.

When information is no longer reasonably necessary to be retained, SilverBridge may securely dispose of or delete it in accordance with applicable requirements and our business practices.

7. WEBSITE AND ELECTRONIC COMMUNICATIONS

When you visit our website or communicate with SilverBridge electronically, certain information may be collected automatically or voluntarily provided by you.

This may include:

Name and contact information submitted through a website form
Email address
Telephone number
Information included in messages or inquiries
Website usage information
Internet Protocol (IP) address or other technical information
Information collected through cookies, analytics, or similar technologies, if used on our website

We use this information to respond to inquiries, provide requested information, improve website functionality, understand website usage, and operate our business.

If our website uses third-party services such as website hosting, analytics, scheduling, form-processing, or communication services, those providers may process information as necessary to provide their services to SilverBridge and subject to their applicable terms and privacy practices.

8. THIRD-PARTY WEBSITES AND SERVICES

Our website or communications may contain links to third-party websites, care providers, senior-living communities, government agencies, professional organizations, or other resources.

SilverBridge does not control the privacy practices, security practices, or content of third-party websites.

We encourage individuals to review the privacy policies and terms of any third-party website before submitting personal information.

9. CONSENT AND WITHDRAWAL OF CONSENT

When consent or authorization is requested for a particular use or disclosure of information, an individual or authorized representative may generally withdraw that consent or authorization by contacting SilverBridge, subject to applicable legal, contractual, or recordkeeping requirements.

Withdrawing consent may affect our ability to provide certain referrals, communications, or services.

An individual may also request that SilverBridge stop contacting them regarding a particular referral or outreach activity.

10. CONSUMER RIGHTS AND PRIVACY REQUESTS

Depending on applicable law, individuals may have certain rights concerning personal information maintained by SilverBridge.

These rights may include requesting:

Information about how personal information is used
Access to certain personal information maintained by SilverBridge
Correction of inaccurate or incomplete information
Restrictions on certain communications or uses of information
Cessation of certain referral or outreach communications
Deletion of information when deletion is permitted by applicable law

Some requests may be subject to legal, regulatory, contractual, or legitimate business limitations.

To submit a privacy question, request, concern, or consumer-rights inquiry, please contact SilverBridge Care Advisors using the appropriate contact information below.

Nevada Privacy Contact
Phone: 702-900-8772
Email: infonv@silverbridgecareadvisors.com

Michigan Privacy Contact
Phone: 947-517-7621
Email: infomi@silverbridgecareadvisors.com

11. CHILDREN'S PRIVACY

SilverBridge's services are intended for adults, seniors, veterans, families, caregivers, and authorized representatives.

Our website is not directed toward children under the age of 13, and we do not knowingly request or collect personal information from children under 13 through our website.

12. CHANGES TO THIS POLICY

SilverBridge may update this Privacy & Consumer Protection Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When changes are made, the updated policy will be posted on our website with a revised effective date.

We encourage visitors to review this policy periodically.

13. IMPORTANT NOTICE

SilverBridge Care Advisors provides care-navigation, referral, and resource-coordination services. We assist individuals and families in understanding and exploring available care and senior-living options.

A referral, introduction, or resource provided by SilverBridge does not constitute a guarantee, endorsement, medical recommendation, legal recommendation, financial recommendation, or guarantee of the quality, availability, licensing, suitability, or performance of any third-party provider or community.

Individuals and families are encouraged to independently evaluate and verify providers, services, costs, licensing, credentials, contracts, and other information before making a care or living decision.

SilverBridge Care Advisors is committed to treating every individual and family with dignity, respect, confidentiality, and care while helping them navigate available senior-care and senior-living resources.